Why must I pay before any work is done?
Because of the customized work we do in terms of design we can not validate your order without having received your payment. However, once the order is confirmed we will send you a preview by email within 2 business days. You can then ask for changes to meet your requirements. Changes are free and unlimited as long as you keep the same style and pictures.
What are the different payment methods available?
We only accept online payment by Visa and Mastercard through PayPal. We specify that it is not necessary to hold a PayPal account. You can simply enter your details and a bank transfer will be made automatically. You will receive a voucher from PayPal with a transaction number as your proof of purchase.
When will I receive my preview?
Once your order has been confirmed (that is we have received your payment and your picture), add 2 days for completing the design work, the sticker will then be sent to you by email. You can then validate the production of your order or request changes
How do I choose the colors of my portrait?
In the beginning it is better to let our designers do this. Just specify the kind of colors you want, our designer will make you a sample, and from this one, you can change the colors as much as you want. From experience we think that it is best for the customer to do it this way. You can make as many changes as you want.
Can I change to another style or picture at any time?
Unfortunately not. Once we start the design, for every change of photo we make we will charge you $20 per person on the photo.
How to calculate the number of additional faces?
please check here:
http://www.wepopyou.com/popups/popup-pa.html
Do you have frames for the posters?
No, we don't provide frames. We think it's best for our customers to choose their own and also because they are readily available in local stores.
Can the forwarding address be different from the one of the buyer?
Yes, of course, just specify it in the comment field
After www.wepopyou.com receives your photos, what next?
We will notify you if the photo's quality is appropriate for the design you have selected. If we need a different photo, we will email you explaining the reasons why we can't use that photo and we will give you some tips on how to choose your photos.
Where do I e-mail or send my photos?
By email: email your photos to us to "contact@wepopyou.com" indicating your order number or your full name. You will receive a confirmation email from us once we receive your photo(s).
Sorry, at the present time we only accept digital photos.
How do I place an order for a portrait?
Just fill in the order form, and send us your quotation request. We will quickly answer you back with the exact prices. If you agree with this quotation we will ask you to send us your photo(s).
Once we approve your photo(s) we will start working on your design and we will email you a proof of the finished design within ≈2-4 business days regarding the style you selected.
As soon as we receive your approval for the design we will ask you to complete your payment, and then we will start the production part of your portrait.
What forms of payment are acceptable?
We only accept payment through PayPal. If you're not very familiar with online transaction, then contact us, and we will found a solution.
PayPal is an eBay Company that has quickly become a global leader in online payment solutions with 96.2 million account members worldwide. Available in 55 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
We offer a made to measure service. Just let us know what size you want by email or telephone and we will calculate a price.
My picture is not in a digital format?
Please scan at 300 dpi minimum, and save in JPEG format
Please note that we cannot accept
- any conventional photographs – you will need to scan them and send them to us in a digital format
- a picture taken using the camera on your mobile phone
What photo should I send to you?
Choosing the right image for your canvas print is the most important part of the whole process. If you send in a great photo a canvas print will only enhance it so follow the guidelines below to help you in your selection.
The ideal picture is a headshot of the person, pet or a close up of the object. The photos that work best have the following characteristics: - Good lightning, better when the light comes from the back of the photographer and it's facing the subject. Also, try to avoid dark shadows in the face of the subject. - Good contrast and brightness. Make sure the photo is not under exposed (too dark) or over exposed (too bright or too white). - In order to make the best portrait out of your photo/s, we highly recommend that you send us a good quality picture, where the face of the person will be clear and big enough. However, you don’t have to worry about things like cluttered backgrounds or red eyes, we can fix that. Feel free to send a selection of pictures that you like and we’ll use the one that we think will work the best.
If you prefer, you can email or send to us more than one photo and we will let you know which one works best for your portrait. You can also send us Black and white photos.
The bigger the better is the simple rule. If you are sending in a digital photo then send the largest size copy of it you have available. Most digital cameras nowadays are around around 4-5 megapixels which means that each photo you take is made up of 4-5 million little dots of colour. At a very small print size these dots are so small that you can't see them and they blend together to form the photo image. Image you then took your small image and made it much larger - each small dot would now be much bigger and the photo would get to a point where you could start to make out individual dots (this is called pixelation). We will of course advise you on how big you can print your photo without it getting pixelated but to avoid dissapointment always leave your camera settings on the highest quality.
Is it the same price if my photo is reproduced once, twice or four times for the Warhol style?
Yes, the Warhol style price is the same if your photo is reproduced once or four times for the Warhol style.
We only charge you extra if there is another person on the portrait (a couple for example) or if it's another photo of you, different to the first one. We will charge you $20 for each extra photo.
Can I choose a certain color scheme or do you pick the colors for me?
Our advice to you is to let our artist choose the colors for you at first. We will choose the colors for you that we think best match the photograph you sent to us. You will receive a preview of the design via email before we print, to make sure you are satisfied with the colors. You can then modify the colors as many as you want until you're totally satisfied.
Our canvas prints take your photos and print them directly onto artist grade cotton canvas using the latest large format printers. The ink penetrates into the canvas so that the texture of the canvas is still visible. We then laminate the canvas with a very thin protective layer that seals in the colors and provides a professional, sharp finish. Finally the canvas is carefully wrapped around a thick wooden stretcher frame ready for hanging directly on your wall.